Install New Key: common messages

Could not generate license because: Enforcement type is incompatible.

The "enforcement type" error is caused when a certain component of the licensing system was not installed properly on your computer.

SOLUTION

Download and Install the Latest License Manager

• Go to the webpage: Pythagoras Driver.
• Click on the Download link next to Sentinel HASP driver.
• Run the HASPUserSetup.exe file.

You will need administrator rights and might have to temporarily stop any anti-virus programs that you have.

Once the new license manager has been installed, try activating the license again.

Installation failed with error 5.

When you receive the message Installation failed with error 5 during license activation, it means that the standard method (via product key) did not succeed. This usually happens due to security settings, firewall rules, or a missing internet connection that prevent the activation from completing online.

The solution is to perform a manual installation via a C2V/V2C exchange.

PROCEDURE

1. Close Pythagoras completely
   Make sure the program is no longer running.
   
   

2. Open the Sentinel Admin Control Center
   In your browser, go to: http://localhost:1947
   
   

3. Create a C2V file

   • Go to the tab Sentinel Keys

   • Find the correct key in the list

   • In the column Actions, click the button C2V

   • The C2V file will be automatically downloaded (usually in your Downloads folder)
     
     

4. Send the file
   Email the C2V file to: support@pythagoras.net
   
   
   
   

5. Receive and install the V2C
   Our support team will then send you a V2C file.

   • Start Pythagoras

   • Go to Licensing > tab Apply V2C

   • Click Update and select the V2C file

   • Close the window and restart Pythagoras
     
     

Your license is now activated and Pythagoras is ready for use.