The protection key could not be found (hasp status 38).

Modified on Mon, 9 Feb at 12:08 PM

HASP Status Code: 38 – TooManyUsers


MEANING
Too many users are currently connected to the license.
All available licenses (seats) are in use by other users or computers.


SOLUTION

  1. Check if the license is still active on other computers.
    Properly close Pythagoras on unused machines.

  2. Ask colleagues if they are still actively using the license.
    If multiple users need access, an additional license is required.

  3. Wait for a license to become available.
    Sometimes it takes a moment for a released license to be recognized.

  4. Restart the computer if needed to clear a stuck session.



License type: Cloud


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