Licensing: Install New key

Installation failed with error 5.

Perform a manual installation of the license met C2V en V2C uitwisseling (via RUS of localhost)

SOLUTION

Close Pythagoras

1. On client side - CREATE C2V

Via AnyDesk > File transfer

See: https://pythagorasbv.freshdesk.com/a/solutions/articles/77000582511?lang=en

OR

Install RUS RUS_CXBCO_7.3.zip

• Open the RUS utility.
• Navigate to the Collect Status information tab.
• Select the option: Installation of new protection key.
• Press Collect information to generate a C2V file.
  • In the File Explorer window, select a location for the C2V file to be saved.
• Transfer C2V to support side via AnyDesk > Filetransfer add C2V to your desktop

2. On support side - GENERATE V2C

Go to http://lm.pythagoras.net:8007/ems/

    menu Entitlements

    tab Entitlements

    Search: Account name

    Actions (...) Activate

    select C2V

    Generate V2C and download

Open Pythagoras, choose macro Upgrade

Open V2C with textedit and copy hasp_id = License number

Add License number to Salesforce

3. On client side - APPLY V2C

• Start Pythagoras

• Go to Licensing > tab Apply V2C

• Click Update and select the V2C file

• Close the window and restart Pythagoras