64 The protection key could not be found (hasp status 64).

Modified on Tue, 14 Jul at 11:41 AM

LOCAL SOFTWARE LICENSE

The protection key could not be found (hasp status 64).

When starting Pythagoras, you may see the message The protection key could not be found (hasp status 64).


Your local software license has become blocked because Windows or the virtual machine configuration has changed. This can happen after reinstalling Windows, restoring a virtual machine or changing virtual hardware.


The license itself is not lost, but it is temporarily blocked for safety reasons.





SOLUTION


STEP 1: COLLECT C2V

-> Collect C2V


STEP 2: SEND THE C2V FILE

Send the C2V file to Pythagoras Support (support@pythagoras.net) .
Support will generate a V2C update file to repair the license.



Once you receive an answer back with the V2C:

STEP 3: APPLY V2C

-> Apply V2C



Your license is now activated and Pythagoras is ready for use.



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