0 The protection key could not be found (hasp status 0).

Modified on Fri, 10 Jul at 2:21 PM

The protection key could not be found (hasp status 0).

When you see this error message when starting Pythagoras, it usually means that the Sentinel License Service on your computer is not running. As a result, Pythagoras cannot find the license — even though status code 0 normally indicates there’s no technical error.

Licensing Bericht hasp status 0

The good news: this is easy to fix.

SOLUTION

Step 1: Restart the Sentinel service

Go to: -> Sentinel License Manager (hasplms service)

Step 2: Check if the license portal is working

Go to: -> Sentinel Admin Control Center

Step 3: Restart Pythagoras

After completing these steps, the error message should no longer appear, and Pythagoras should launch as expected.

Still having issues?

Check whether your antivirus or firewall is blocking the service or port 1947
Restart your computer and try again

Still not working? Contact our support team — we’re happy to help. If needed, we can assist you via AnyDesk. Need help?